Last updated: 29 August 2026
ONZKO operates this website at shop.onzko.com. This policy explains how we collect, use, store and disclose personal information when you browse our catalogue, create an account, contact us, request pricing or lead-time information, or otherwise deal with ONZKO.
We handle personal information in accordance with New Zealand’s Privacy Act 2020 and its information privacy principles.
Information we may collect
- Contact and business details, such as your name, company, email address and phone number.
- Enquiry and project details, including product names or SKUs, quantities, project location, required dates, specifications and messages.
- Account information if you register, including login and profile details.
- Transaction, delivery and support records if ONZKO later accepts an order or provides a quoted service.
- Technical information such as IP address, browser type, device information, referring pages, cookies and website activity used for security, administration and performance.
- Information you choose to provide through forms, email, telephone, support requests or other communications.
How we collect information
We usually collect personal information directly from you. We may also receive information from an authorised representative, a business contact, a supplier or service provider where this is necessary for an enquiry, quote, project or support request and is permitted by law.
Why we use personal information
- To respond to enquiries and confirm product availability, pricing, lead times and specifications.
- To prepare quotes, manage projects, arrange supply or delivery, and provide customer support.
- To create and administer customer accounts and maintain accurate business records.
- To operate, protect, maintain and improve the website and prevent misuse, fraud or security incidents.
- To meet legal, tax, accounting, dispute-resolution and regulatory obligations.
- To send service communications and, where you have consented or the law otherwise permits, relevant marketing communications. You may unsubscribe from marketing at any time.
When we disclose information
We may disclose personal information only where reasonably necessary for the purposes above, including to website hosting, email, customer relationship, support, security, analytics, payment, professional advisory, logistics or supplier service providers. We may also disclose information where you authorise us to do so or where disclosure is required or permitted by law.
Some service providers may process or store information outside New Zealand. Where information is disclosed overseas, ONZKO will take reasonable steps to ensure appropriate privacy safeguards are in place.
Cookies and website technologies
This website may use essential cookies for security, sessions, account functions and preferences, as well as limited performance or analytics technologies. You can control cookies through your browser settings, although disabling essential cookies may affect website functions.
Storage, security and retention
We use reasonable administrative and technical safeguards designed to protect personal information from loss, unauthorised access, use, alteration or disclosure. No internet or storage system is completely secure.
We retain personal information only for as long as reasonably required for the purpose for which it was collected, to maintain business and project records, resolve disputes, enforce agreements and meet legal obligations. Information that is no longer required will be securely deleted or anonymised where practicable.
Access and correction
You may ask ONZKO to provide access to personal information we hold about you or to correct information you believe is inaccurate, incomplete or misleading. We may need to verify your identity before acting on a request, and legal exceptions may apply.
To make a privacy request or raise a concern, please use our Contact Us page and identify your request as a privacy matter. You may also contact the Office of the Privacy Commissioner if you are not satisfied with our response.
Third-party links
Our website may contain links to third-party websites. ONZKO is not responsible for the privacy practices or content of those websites, and you should review their privacy notices separately.
Changes to this policy
We may update this policy when our services, systems or legal obligations change. The current version and its last-updated date will be published on this page.
